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Telephone Skills & Telesales

Having good telephone and telesales skills helps individuals in job roles where using these skills is essential. Whilst our ever-changing world has seen a shift from traditional telemarketing techniques, the telephone is still a major area of contact between an organisation and its customers.

Individuals who may need to train in these areas include receptionists, administrators, admin assistants, telesales operatives and sales professionals.

Course Detail

This category is dedicated to telephone and telesales skills, delivered in traditional classroom-based environments.

Telesales skills

Telesales covers the elements of cold calling, appointment making, objection handling and closing the sale and is generally recognised as more difficult than face to face selling. Good telesales people know how to react positively and persuade pleasantly because they understand the decision making process and have skilled effective sales techniques.

Telephone skills

A well-trained telephonist often means the difference between a customer re-purchase or a lost sale. Telephone training covers subjects such as complaint handling, dealing with irate customers and showing empathy and understanding.

Training Course options include:

• Best Practice for Telesales
• Outbound Telephone Sales
• Selling by Telephone
• Telephone Skills and Customer Service
• Professional Telephone Techniques
• Managing Difficult Situations on the Telephone

Course Delivery

Classroom based courses in this category are delivered in classroom-based formats. Please see all available courses below or for more help and further information about the courses available, please click here to send an enquiry.

For any further information, or if you need any general help, please send an enquiry to enquiries@bookmycourse.co.uk.  

Related Categories

• All Sales & Marketing Courses
• Sales & Account Management training
• Sales & Selling Skills