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Customer Service Training Courses

Customer care is high on the agenda for all companies, and especially so for those who deal directly with customers. Individuals in job roles where customer care is the top priority need to be fully trained and aware of the importance of customer care so they can ensure their employees meet and exceed customer expectations. Ultimately, good customer service builds and maintains loyalty and repurchase rates.

Course Detail

Several key factors contribute to good customer service; these include empathy, communication, patience, problem solving skills and an in-depth knowledge and understanding of the products or services being sold.

Individuals who may need to book onto customer service training courses include employees in service industries such as healthcare, hospitality and retail, online customer service representatives and social media teams, business owners, technical support teams and entrepreneurs.

Course topics include:

• Essentials of Customer Service
• Customer service; face to face, on the phone, as well as customer service in emails.
• Handling Customers professionally
• Telephone Skills and Customer Service
• Customer Service for Credit Control

Course Delivery

There are both online classroom and classroom-based courses available in this training course category.  Please see all available courses below or for more help and further information about the courses available, please click here to send an enquiry.

For any further information, or if you need any general help, please send an enquiry to enquiries@bookmycourse.co.uk.  

Related Categories

• All Business & Management training courses
• Communications Skills training
• Assertiveness Skills training courses