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Conflict Management Training Courses

Conflict Management courses are designed to provide a positive approach to managing conflict in the workplace, enabling delegates to resolve and where appropriate, prevent conflict. Individuals working in management, supervision, customer service, retail or other roles where disagreements may arise could be interested in conflict management training.

It is very important to deal with conflict at the outset, as (when dealt with quickly and appropriately), conflict does not necessarily have to have a negative outcome. Many courses use role play techniques to practice how to manage and resolve conflict in a variety of situations, so arrive prepared to disagree with your colleagues!

Course Detail

Conflict management and resolution training covers a range of topics developed to train individuals in all aspects of recognising conflict situations and managing them effectively. This includes aspects such as managing difficult behaviour from others, the stages of conflict and methods to manage it.

Course topics include:

• Understanding conflicts and their inevitability
• Managing conflict situations
• The effects of conflict on productivity, motivation and the retention of personnel
• Handling conflict, disagreement, aggression and other strong emotions

Course Delivery

Classroom based and E-learning options in this category are available across the UK. Classroom based courses typically take no longer than a day; the time needed to complete e-learning courses can vary based on how long the video content is plus the amount of time needed for thinking or loading.

Please see all available courses below or for more help and further information about the courses available, please click here to send an enquiry.

For any further information, or if you need any general help, please send an enquiry to enquiries@bookmycourse.co.uk.  

Related Categories

• Bullying & Harassment courses
• Employment Law courses
• All Human Resources courses