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Telephone Technique

£340 per delegate

Duration: 1 day

Trainer: C067BG

Telephone Technique

Objectives:
- To acquire a confident and friendly telephone manner
- To learn what to say and what NOT to say
- To gain effective listening skills
- To deal with awkward situations
- To adopt ways of taking and passing on messages in a professional way

You Will Learn:
- Improved communication skills
- The importance of voice and attitude
- Listening skills and questioning techniques
- To sound confident and helpful
- To handle awkward calls
- To take messages
- To hand over and re-route a call

Who Should Attend:
All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job.

Important: this course is limited to 6 delegates to ensure maximum benefit.

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