Booking Enquiry
Managing Staff Performance
Course Aims:
To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.
Who Should Attend:
All those who have responsibility for managing staff.
Course Outline:
- Leadership versus Management
- Adairs Top Leadership Qualities
- Action Centered Leadership
- Management Styles
- Giving Feedback
- Receiving Feedback
- Assertiveness, Aggressiveness And Passivity
- Assertiveness – The 3 Steps
- Assertiveness And Feedback Exercise
- Setting S.M.A.R.T. Objectives
- Measurability of Objectives
- Defining Standards Exercise
- Performance Management
- Skill / Will Matrix
- Applying the Skill/Will Matrix
- Managing Poorer Performance
- Overcoming Performance Blockages
- Managing Poor Performance
- Performance Counseling Meeting
- Performance Counseling Meeting: Preparation
- Undertaking The Performance Counseling Meeting
- Performance Counseling Meeting Process
- Exercise: Friday the 13th!
To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.
Who Should Attend:
All those who have responsibility for managing staff.
Course Outline:
- Leadership versus Management
- Adairs Top Leadership Qualities
- Action Centered Leadership
- Management Styles
- Giving Feedback
- Receiving Feedback
- Assertiveness, Aggressiveness And Passivity
- Assertiveness – The 3 Steps
- Assertiveness And Feedback Exercise
- Setting S.M.A.R.T. Objectives
- Measurability of Objectives
- Defining Standards Exercise
- Performance Management
- Skill / Will Matrix
- Applying the Skill/Will Matrix
- Managing Poorer Performance
- Overcoming Performance Blockages
- Managing Poor Performance
- Performance Counseling Meeting
- Performance Counseling Meeting: Preparation
- Undertaking The Performance Counseling Meeting
- Performance Counseling Meeting Process
- Exercise: Friday the 13th!
Additional Information
This course can be offered both as an open course and as a one-to-one private session with the trainer.
What happens next?
Once you have clicked above and sent us your enquiry, our team of advisors will then review your specific needs and email the details that best suit you. We may need to contact you to clarify requirements prior to processing the enquiry.
Once you have clicked above and sent us your enquiry, our team of advisors will then review your specific needs and email the details that best suit you. We may need to contact you to clarify requirements prior to processing the enquiry.
Telephone Hotline
01933 233884
(Monday to Friday - 8:00am to 5:30pm).
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