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COURSE FINDER

Managing Difficult Behaviour

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Categories: Conflict Management Training Courses
£105 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 0.5 days

Trainer: S299SC

Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...

Course Content

- Issues, Causes and Consequences of Difficult Types
- Difficult Behaviour Types
- About You
- Our Two Minds
- Stimulus & Response
- Attitude & Behaviour Cycle
- Triggers
- Communication
- Managing Expectations (Emotional Bank Account)
- Defusing & Calming
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
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