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Customer Service Training Course

£140 per delegate

Duration: 0.5 days

Trainer: S480TR

Objectives
To understand what makes good and poor customer service, to create confidence in your organisation’s products and or services.

Duration
Course duration is ½ day.

Who Should Attend
Any customer facing and front-line staff.

Course Content
Course content will include:

- Understanding customer needs
- Building customer relationships and trust
- Delivering difficult messages
- Complaint handling
- What to do when things go wrong
- Creating customer confidence
- How to stand out from your competitors.
- Participative exercises and facilitated group discussion will feature.

Outcomes
As an introduction to Customer Care, this course will inspire and motivate staff to excel!

Delegate Preparation
No prior preparation required.

Your Enquiry

Please select expected number of delegates

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I am interested in...

In-Company/Own Venue Open Course All Course Types

Enquiry

Please enter your enquiry details below and leave the rest to us. Need different dates or venue? No problem! Please remember to include:
- Preferred dates
- Preferred location(s)

Your Details

Name

Company Name

Email

Telephone

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Postcode

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What happens next?
Once you have clicked above and sent us your enquiry, our team of advisors will then review your specific needs and email the details that best suit you. We may need to contact you to clarify requirements prior to processing the enquiry.

Telephone Hotline

01933 233884

(Monday to Friday - 8:00am to 5:30pm).

Email Enquiries

enquiries@bookmycourse.co.uk

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