Customer Service Training Course

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Categories: Customer Service Training Courses

£140 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 0.5 days

Trainer: S480TR

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Course Overview
Course Dates

Objectives
To understand what makes good and poor customer service, to create confidence in your organisation’s products and or services.

Duration
Course duration is ½ day.

Who Should Attend
Any customer facing and front-line staff.

Course Content
Course content will include:

- Understanding customer needs
- Building customer relationships and trust
- Delivering difficult messages
- Complaint handling
- What to do when things go wrong
- Creating customer confidence
- How to stand out from your competitors.
- Participative exercises and facilitated group discussion will feature.

Outcomes
As an introduction to Customer Care, this course will inspire and motivate staff to excel!

Delegate Preparation
No prior preparation required.